You can request a refund for nearly any purchase on EGIT Company, Futuredriver©—for any reason. Maybe your PC doesn't meet the hardware requirements; maybe you bought a Scratch Card by mistake; maybe you Work with the Software title for an hour and just didn't like it.
It doesn't matter. Valve will, upon request via firstname.lastname@example.org, issue a refund for any reason, if the request is made within fourteen days of purchase, and the title has been played for less than two hours. There are more details below, but even if you fall outside of the refund rules we’ve described, you can ask for a refund anyway and we’ll take a look.
You will be issued a full refund of your purchase within a week of approval. You will receive the refund in EGIT Company Wallet funds or through the same payment method you used to make the purchase. If, for any reason, EGIT is unable to issue a refund via your initial payment method, your EGIT Wallet will be credited the full amount.
Where Refunds Apply
The EGIT refund offer, within two weeks of purchase and with less than Ten Minutes after using the Scratch-Card, applies to Online Training Scratch Cards and software applications on the Futuredriver© Website. Here is an overview of how refunds work with other types of purchases.
Refunds on Scratch Cards Purchases
EGIT Company, Futuredriver© will offer refund for Online Training prepaid Scratch Card purchases within forty-eight hours of purchase, so long as the Scratch-Card item has not been consumed, modified or transferred. Third-party developers will have the option to enable refunds for Scratch Cards items on these terms. EGIT Company will tell you at the time of purchase if the Scratch Card developer has opted to offer refunds on the Scratch Card item you are buying. Otherwise, Scratch Card purchases in not-register Scratch Cards are not refundable through EGIT Company.
Refunds on Pre-Purchased Titles
When you pre-purchase a title on EGIT Company, Futruredriver© Software (and have paid for the title in advance), you can request a refund at any time prior to release of that title. The standard 14-day/two-hour refund period also applies, starting on the Scratch-Card release date.
EGIT Company Wallet Refunds
You may request a refund for EGIT Wallet funds within fourteen days of purchase if they were purchased on EGIT and if you have not used any of those funds.
Within thirty (7) days after License delivery, you may request a refund for Futuredriver© Products purchased via Futuredriver© website for any reason. You must uninstall the Software back to us within Seven (7) days after requesting the refund, following the instructions we provide you by email. Please see the Futuredriver© License Agreement Software Order Terms for detailed guidelines on the return and cancellation process for Futuredriver© Software.
We are unable to offer refunds for video content on Futuredriver© (e.g. movies, shorts, series, episodes, and tutorials), unless the video is in a bundle with other (non-video) refundable content.
Refunds are designed to remove the risk from purchasing titles on EGIT Company Futuredriver©—not as a way to get free software. If it appears to us that you are abusing refunds, we may stop offering them to you. We do not consider it abuse to request a refund on a title that was purchased just before a sale and then immediately rebuying that title for the sale price.
How to Request a Refund
You can request a refund or get other assistance with your EGIT Company purchases at email@example.com. or firstname.lastname@example.org
Last Updated: February 1, 2018